Support
How can we help?
Answers to common questions, and a real person when you need one.
Contact support
Tell us your username, your phone model and what happened. We aim to reply within 2 business days.
AI Kitchen
The AI download is slow or stopped
The Recipe Chef is about 0.7 GB (the optional Ingredient Scanner adds about 1.5 GB). Use Wi-Fi and keep the app open if you can. Downloads continue in the background, and if one stops, open AI Kitchen → ⚙️ Manage AI tools and tap Download again; it picks up the latest files automatically.
The Phone Check says "Not enough space" or "Low"
Not enough space: free up storage (photos, videos or unused apps) or choose fewer tools. Low memory: the AI can still work but may be slow; turn on Lite mode in Me → Performance.
Recipes take a long time to appear
Recipes are created on your phone, so speed depends on your phone. Close other apps, keep the phone charged, or turn on Lite mode, which asks for fewer recipes per search.
The recipe has an ingredient I can't eat
Set your diet and allergies in the Diet step; recipes that break them are filtered out. AI can still make mistakes, so always check ingredient labels.
The Ingredient Scanner missed something
Use a clear, well-lit photo with labels facing the camera, then add anything missing by typing it. The scanner only lists what it can clearly see.
Account
I forgot my password
Email us at james@defyne.solutions from the email address of your account, and we will help you get back in.
How do I change my photo or bio?
Open the Me tab, tap your photo to change it, or tap Edit Profile to change your bio.
How do I delete my account?
Open Me → Delete Account. See the Delete your account page for what is deleted and how to ask us instead.
Community and safety
How do I report a post, comment or user?
Email james@defyne.solutions with the username and a description or screenshot. We review reports and remove content that breaks our Community Guidelines.
How do chef levels work?
Chefs earn levels from the stars other users give their dishes: New Chef, Home Cook, Rising Chef, Trusted Chef and Master Chef. You can't rate your own dishes.
I'm not getting notifications
Notifications appear on the bell at the top of the Feed while the app is open. Pull down on the Notifications page to refresh.
Privacy and data
Get a copy of my data
Open Me → Privacy & Your Data → Download my data.
Remove the data stored on my phone
Open Me → Privacy & Your Data → Clear data on this phone, or uninstall the app.
Other privacy requests
Email james@defyne.solutions. We reply within 30 days. See our Privacy Policy for your rights.